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The Role

Reporting to the Duty Manager, you will be responsible for providing seamless customer service and a warm and welcoming environment to our guests, ensuring a high standard of attention to detail and satisfaction. You’ll be working hard to make sure our guest have a spectacular experience whatever the occasion.

General Responsibilities

Customer Experience

  • Serving customers in a friendly, efficient and professional manner whilst showing confident product knowledge and good communication skills.
  • Preparing the front of house for service and maintaining high levels of cleanliness throughout shifts, whilst following standard operating procedures with regards to set-up, service and behaviour.
  • Welcoming and embracing change, with a positive attitude, delivering excellent customer service at all times.
  • Greeting all customers using a positive and courteous approach.
  • Being helpful and accommodating, fulfilling all reasonable requests from customers, to ensure their comfort, satisfaction and safety, by following the correct points of service.
  • Having strong product knowledge to allow confidence in up selling and recommendations thereby maximising sale opportunities.
  • Working unsupervised in a busy environment, demonstrating confidence and self-motivation.

Standards

  • Respecting the working environment whilst showing flair, personality and enjoyment of your job.
  • Attending Company training sessions, maintaining personal knowledge and utilising new skills within service.

Experience/ Background

Previous experience is desirable but not essential

Personality/Character

  • Team players.
  • Customer centric.
  • Friendly yet professional.
  • Able to handle multiple differing priorities effectively.
  • Enjoys working in a busy environment.
  • High level of attention to detail.

Salary on Offer: Competitive rates of pay & flexible hours, Staff discount card, Meals on duty